Quality Control Officer 31 views0 applications

  • Monitor quality of services provided by Company and various
    departments take proactive corrective actions as necessary.
  • Formulate quality control policies, practices and procedures in
    line with the law.
  • Liaise with compliance department to ensure adherence to
    regulatory requirements and standards and monitor adherence to rules,
    regulations and procedures.
  • Oversee training plan. Ensure ongoing training. Develop and
    train the team on a daily basis and empowering every individual to meet
    it’s targets.
  • Strong capability in the forming of long-lasting partnerships
    with Introducing Brokers. 
  • Ensure proper level of customer service and quality is
    maintained on the conduct of employees with Clients.
  • Coordinate with the Marketing Department on the organization of
    online and off-line promotion activities.
  • Understand category specific landscapes and trends to ensure
    approach is adjusted when targeting the acquisition of partners versus the
    acquisition of retail clients.
  • Hands-on on the management of his team and the generation of
    reports, both standardized and ad-hoc, for this purpose.
  • Providing the upper management of the
    Company with daily reports and ad-hoc matters to be raised for their
    attention.
  • Providing Management with feedback on
    prospective and actual client expectations and with ideas for the further
    growth of the business.
  • This job is expired!
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