- Monitor quality of services provided by Company and various
departments take proactive corrective actions as necessary. - Formulate quality control policies, practices and procedures in
line with the law. - Liaise with compliance department to ensure adherence to
regulatory requirements and standards and monitor adherence to rules,
regulations and procedures. - Oversee training plan. Ensure ongoing training. Develop and
train the team on a daily basis and empowering every individual to meet
it’s targets. - Strong capability in the forming of long-lasting partnerships
with Introducing Brokers. - Ensure proper level of customer service and quality is
maintained on the conduct of employees with Clients. - Coordinate with the Marketing Department on the organization of
online and off-line promotion activities. - Understand category specific landscapes and trends to ensure
approach is adjusted when targeting the acquisition of partners versus the
acquisition of retail clients. - Hands-on on the management of his team and the generation of
reports, both standardized and ad-hoc, for this purpose. - Providing the upper management of the
Company with daily reports and ad-hoc matters to be raised for their
attention. - Providing Management with feedback on
prospective and actual client expectations and with ideas for the further
growth of the business.