VACANCY ANNOUNCEMENT
Company: WorldLink
Junior Enterprise Support Representative
Openings : 5
Experience :
At least 6 months experience
Job Description :
• Pro-actively monitor customer circuits and react accordingly to any problem round the clock 24 by 7 in shift duties.
• Handle inbound customer service phone calls.
• Troubleshoot remotely or via field visit to solve the issue raised by customer.
• Initiate required action for response to customer requests and communicate the change to appropriate personnel, branch or offices throughout the country.
• Follow up and escalate the issue to respective team and departments in order to solve the problem of customer.
• Follow up and take care of all customer support tickets during off-hour and holidays of the company.
• Daily reporting of tasks performed and assists in maintaining documentation.
• Other responsibilities as assigned by the supervisor.
Basic Requirement :
• Minimum Bachelors’ Degree(preferred in IT, Science or Engineering) with at least six months experience in the company.
• Good knowledge in holistic operations of the Internet, TCP/IP, Routing Protocols, VPN and Wireless networking.
• Comfortable working in Windows, Linux or similar environment.
• Good written and verbal communication skills both in English and Nepali.
• Must hold two wheeler and driving license.
Last date to apply: February 26th, 2018