Smart Telecom Private Limited (STPL) is the third largest and fastest growing mobile operator in Nepal.The company was established in July 1, 2008 and with the strong support of highly qualified team and valuable customers, STPL is highly motivated and is extending its network services all over Nepal with state-of-the-art technology. The company has already launched its 4G services in Kathmandu, Lalitpur, Bhaktapur, Pokhara.
Smart Centre Supervisor
Basic Job Information
| Job Category: | Commercial / Logistics / Supply Chain |
| Job Level: | Mid Level |
| No. of Vacancy/s: | [ 1 ] |
| Employment Type: | Full Time |
| Job Location: | New Road, Kathmandu, Nepal |
| Offered Salary: | Negotiable |
| Apply Before(Deadline): | Oct. 03, 2018 23:55 |
Job Specification
| Education Level: | Master |
| Experience Required: | More than or equals to 3 years |
Other Specification
- Master degree or equivalent
- 3-5 years of relevant experience
- Excellent communication skills
- Strong motivational skills
- Planning and organizational skills
- Ability to make decision when needed
- Good language proficiency in English
- Responsible for relationship building
Job Description
- Monitor and co-ordinate the activities of the department / Centre
- Taking ownership of customer’s issues and providing correct & timely resolution of the same
- Schedules the task of the front office employee
- Ensure great customer service at all levels
- Motivate the employee to work in a team to achieve the organizational objectives
- Evaluate the job performance of front office employee and fills their appraisals
- Conduct training for new launched product and regular employee meeting and briefing
- Handling complaints of the customer
- Evaluate and obtain complete information to deal with service inquiry and product
- Organize workflow
- Provide regular feedback to concerned within the organization on regular intervals
- Managing & taking ownership of Centre for smooth functioning
- Fulfill all other duties based on business requirement
Applying Procedure:
Candidates fulfilling the criteria and interested in working with us can also send their updated CV/Resume to [email protected]
