Job Vacancy In Vianet Communications P. Ltd.,Job Vacancy For Front Desk Supervisor,

Front Desk Supervisor

Application Deadline: 2022-06-1
Number of Vacancy(ies): 1
Qualification: Bachelors degree in management field
Experience: 1-2 years of experience in relevant field
Contract of Employment: Full-time
Working Hours: 8 hours
Salary: Negotiable
Job Location: Bhaktapur

Job Duties & Responsibilities:

• Guiding, coordinating and assisting Front desk Executives on their daily tasks and queries.
• Delegating tasks to the team as required.
• Coordinating with different units in the branch for any escalations.
• Addressing team’s escalations such as Bill Modification, package change, service transfer, refund, service extension requests
• Briefing sales pitch to the team about new offers and packages
• Resolving customer’s payment related issues; coordinating with accounts if required.
• Resolving customer’s product and service-related issues; coordinating with call center if required.
• Verifying daily collections in counters and ensuring timely deposit in the bank.
• Monitoring and ensuring counters are opened and closed as per the scheduled time.
• Monitoring team’s activities via CCTV camera.
• Monitoring team’s performance
• Providing training to newly recruited FDs
• Reporting to Branch Manager

Benefits of joining us!

• Accidental and Medical Insurance
• Company Bonus
• Dashain Bonus
• Paid annual leave and sick leave
• Social Security Fund (SSF)
• Internet Benefit
• We provide opportunities for continuous growth and development