Suman Phuyal

Resume  General information:Name: Suman Phuyal.Date of birth: January 15, 1990.Marital status: Single. Nationality: Nepali. Contact address:Pokhara,Nepal.                                 E-mail: phuyal2002.suman@gmail.com Skype Id: luckyfren2.                       Cell no. +9779862386860.Passport Number: 09186199. Objective:To gain the knowledge of the every aspect of the hospitality industry as well as to gain the leadership skills that are so much commensurate with the position.Academic qualification:Bachelor degree in Hospitality Management from Sliver Mountain School of Hotel Management, Nepal in affiliation with Queen Margaret University, Edinburgh, Scotland and certified by American Hotel And Lodging Association (AHLA).Major Subjects: Front Office Operation, Human Resource Management, Sales and Marketing and Managing technologies in the hospitality industry.Specialized in Room Division Management with grade “A”.Intermediate from New Summit Higher Secondary School, Kathmandu, NepalSchooling from Boudha Secondary English School, Kathmandu, Nepal.Time Period: June 2018- OngoingPosition Holding: Front Office Manager.Property: Begnas Lake and ResortLocation: Pokhara,Nepal.Responsibilities:Training, cross –training, and retraining all front office personnel.Participating in the selection of front office personnel.Scheduling the front office staff.Supervising workload during shifts.Evaluating the job performance of each front office employee.Maintaining working relationships and communicates with all departments.Resolving guest problems quickly, efficiently, and courteously.Updating group information. Maintaining monitoring, and preparing group requirements. Relaying information to appropriate personnel.Reviewing and completing credit limit report.Receiving information from the previous shift supervisor and passes on pertinent details to the oncoming Supervisor/Manager.Conducting regularly scheduled meetings of front office personnel.Ensuring implementation of all hotel policies and house rules.Ensuring logging and delivery of all messages, packages, and mail in a timely and professional manner.Ensuring that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.Monitoring all V.I.P 's special guests and requests.Maintaining required pars of all front office and stationary supplies.Reviewing Front office log book and Guest feedback forms on a daily basis.Performing other duties as requested by management.Time Period:November ,2017 –May 5,2018.Position Held : Front Office Supervisor.Property: Habtoor Hotel and ResortLocation: Dubai, UAE.Responsibilities:l Ensuring that the Front Office Manager are kept fully aware of any relevant feedback from guests and or other departmentsl Demonstrating of a high level of customer service at all timesl Demonstrating of a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesl Maximizing room occupancy by using up-selling techniques to promote hotel services and facilitiesl Using the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyl Complying with hotel security, fire regulations and all health and safety legislationl Acting in accordance with policies and procedures when working with front of house equipment and property management systemsl Following company brand standards. Time Period:November ,2015- October,2017.Position Held: Guest Service Agent.(Receptionist)Property: Dusit Thani Hotel and Resort, Abu Dhabi, UAE.Location: Abu Dhabi, UAE.Responsibilities:l Achieving positive outcomes from Guest queries in a timely and efficient mannerl Ensuring an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredl Ensuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departmentsl Demonstrating of a high level of customer service at all timesl Demonstrating of a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesl Maximizing room occupancy by using up-selling techniques to promote hotel services and facilitiesl Using the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyl Complying with hotel security, fire regulations and all heath and safety legislationl Acting in accordance with policies and procedures when working with front of house equipment and property management systemsl Following company brand standards.Time Period: September 14,2014-September, 10,2015.Position Held: Concierge.Employer: Waldorf Astoria Dubai Palm Jumeirah, Dubai,UAE.(Habtoor Group of Companies)Location: Dubai, UAE.Responsibilities:l Working closely with the Chief Concierge, Bell team and the Concierge team.l Booking dinner reservation for the guests.l Arranging transportation facilities for the guests.l Provide information about the local features that are available.l Receive, Store, deliver luggage and mail to the guests.l Arrange the replacement of items lost by the guests.l Arrange for the translator when patrons require such services.l Arranging shuttle bus to and from the airport for the transportation of the guests.l Preparing and distributing transportation report to the airport representative and the limousine service.l Assist the bell team whenever required.l Assisting valet team whenever required.l Retrieve and deliver all the mails and parcel to the rooms that are issued for the guests.Research Papers:How Strategic Management helps an organization to sustain and be better than the competitors.Managing Hospitality Operation.Language Proficiency:  English-  Professional Proficiency.Computer Proficiency:Ms-Word, Ms-excel, Ms-PowerPoint, E-mail and internet.Future Plan (Long-Term):Planning to run a Business.