Customer Service Representative

Job Description

Job Description:

• Handle customer queries, inquiries, and complaints in a professional and timely manner through calls, emails, or other communication channels.
• Provide accurate information about services, processes, and solutions to customer issues.
• Coordinate with internal teams to ensure proper resolution of service-related issues.
• Track, document, and update all customer interactions and case details in the system.
• Ensure timely follow-ups on pending issues until full resolution is achieved.
• Maintain high levels of customer satisfaction through effective communication and problem-solving.
• Escalate complex issues to the appropriate departments when necessary.
• Work towards achieving individual and team performance targets and KPIs.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Contribute to improving customer support processes and service quality.

Specification

• Bachelor’s degree or equivalent (preferred but not mandatory)
• 1-2 years of experience in customer service, call center, or Front Desk.
• Strong communication skills (verbal and written)
• Good listening and problem-solving abilities
• Basic computer knowledge and data entry skills
• Ability to handle pressure and difficult situations
• Time management and organizational skills
• Customer-focused mindset
• Polite, patient, and professional behavior
• Positive attitude and willingness to learn
• Team player with good coordination skills
• Responsible and detail-oriented