Reservation and Revenue Officer

Job Description

About the Role

As a Reservation & Revenue Officer, you will be the central point for guest communications and revenue management. Working from Nepal, you will oversee the guest lifecycle from booking inquiries to check-out ensuring smooth operations, high occupancy, and excellent guest experiences. This role combines reservation handling, guest communication, and revenue optimization, making you a key contributor to both customer satisfaction and business growth.

Responsibilities

Booking & Revenue Management

• Manage room/pod availability and pricing across OTAs (Booking.com, Expedia, Agoda, Hostelworld, Airbnb) and direct website.
• Monitor market trends and competitor pricing to adjust rates dynamically.
• Ensure real-time updates across all platforms to prevent overbookings.
• Convert inquiries into confirmed bookings and upsell rooms, packages, and services.

Guest Communication & Relationship Management

• Send personalized pre-arrival emails and manage special requests.
• Handle booking modifications, cancellations, and guest complaints professionally.
• Implement strategies to encourage post-stay reviews on Google and OTAs.

Social & Direct Messaging Management

• Manage direct messages on social platforms (Instagram, etc.) to drive bookings.
• Log guest interactions into CRM systems for personalized future offers.

Reporting & Analytics

• Prepare daily, weekly, and monthly reports on booking sources, ADR, and revenue forecasts.
• Identify booking patterns and recommend promotional strategies.

Requirements

• Bachelor’s degree in Hotel Management or Travel & Tourism Management.
• 1–3 years of experience in hospitality, reservations, or revenue management.
• Strong sales skills with ability to convert leads and upsell services.
• Excellent verbal and written English communication skills; additional languages are a plus.
• Proficiency in PMS software, Channel Managers, and booking platforms (SiteMinder, Booking.com, Airbnb).
• Familiarity with CRM systems preferred.
• Strong attention to detail, multitasking ability, and professional demeanor.

What We Offer

• Hands-on experience in international hotel operations.
• Opportunity to work with global OTAs and CRM systems.
• Exposure to dynamic pricing and revenue optimization strategies.
• Supportive team environment with growth opportunities.