Job Description

Our client is an international company providing a wide range of services across different markets. They are currently looking for a proactive Quality Specialist to develop guidelines for Support Specialists and assess the quality of their performance.

Apply if you have strong writing skills and attention to detail.*

Main Responsibilities

Assess the quality of support agents' performance and provide feedback regarding it

Translate, validate and optimize existing guidelines

Maintain communication with cross-functional teams within the service

Requirements

Strong writing and verbal skills in Nepali and English languages

Ability to learn quickly and adapt to new challenges

Ability to work in a team and provide constructive feedback

• By applying, you consent to the transfer of your CV to our client for consideration for this position.