Job Description

Company Description

Ambition Guru is a cutting-edge learning platform designed to help students unlock their potential and achieve academic success. Through advanced AI technology, we offer diverse courses taught by highly qualified educators in fields such as science, management, engineering, medicine, language studies, and public and teaching service commission preparations. Students enjoy unique features such as mock tests with rewards, thousands of practice questions and notes, audio lectures, and personalized feedback to tailor their learning experiences. Our mission is to empower students through flexible, high-quality education that meets their individual goals and needs.

Location

Durbar Marg, Kathmandu (Hybrid)

Reports To

Assistant Project Manager

About the Role

We are looking for a proactive and detail-oriented English Mentor Supervisor to oversee mentor performance, ensure high-quality English mentoring sessions, and drive continuous improvement across the mentor team. This role plays a critical part in maintaining learning excellence, strengthening mentor engagement, and ensuring all communication and sessions meet a high standard of English proficiency.

Key Responsibilities

1. Mentor Performance Management

Monitor and evaluate mentor performance through regular QA (Quality Assurance) of English mentoring sessions

Ensure mentors maintain high standards of spoken and written English

Track KPIs and implement performance improvement plans where required

2. Feedback & Development

Provide frequent, structured feedback with a focus on communication clarity, fluency, and delivery

Conduct regular 1:1 sessions to guide mentors in improving their English proficiency and teaching effectiveness

3. Workplan & Scheduling

Design and manage mentor schedules and session plans

Ensure consistent availability of mentors for English-focused sessions

4. Team Management & Assessment

Oversee daily mentor operations and maintain team performance standards

Evaluate team capability and identify the need for additional English mentors

5. Recruitment & Onboarding

Partner in hiring mentors with strong English communication skills

Assess candidates’ English proficiency during the recruitment process

Support onboarding and training aligned with expected communication standards

6. Grievance Handling

Address mentor concerns professionally and in a timely manner

Facilitate conflict resolution within the team

Qualifications & Skills

Bachelor’s degree in HR, Education, English, Business, or related field

Excellent English proficiency (spoken and written) is mandatory

Proven experience in mentoring, training, or team supervision

Strong communication, coaching, and interpersonal skills

Ability to assess and improve language delivery and communication quality

Good organizational and time management abilities