Technical Presales Engineer

Job Description

Key Responsibilities

Customer Engagement & Technical Consultation

Join customer meetings to understand business and technical needs

Lead tailored product demos, solution walkthroughs, and whiteboarding sessions

Build confidence through effective communication and consultative problem-solving

Technical Pre-Sales & Enablement

Provide hands-on technical guidance during pre-sales engagements

Translate customer requirements into configurations for POCs and assessments

Proof of Concepts, Deployment & Assessments

Configure and deploy in live customer environments for evaluation

Run data security assessments; interpret and present key findings to stakeholders

Coordinate with international Support and Implementation teams as required during customer onboarding.

Training & Advanced Support

Train customer and partner teams

Serve as a senior escalation point for complex support issues

Work closely with engineering to relay bugs or critical issues

Feedback & Product Influence

Capture customer insights and relay product enhancement ideas

Contribute to roadmap discussions and product positioning

Requirements

2 or more years of solution sales and/or technical presales experience.

Strong experience with Active Directory, deployments, networking, and AV solutions

Deployment of software solutions into a complex enterprise account.

Ability to drive solutions in large complex infrastructures whilst overcoming hurdles with structured problem-solving skills.

Proven experience in pre-sales or solution engineering in cybersecurity

Technical expertise working with various Cyber Security Products, Zero Trust, encryption, and data security principles is a must

Excellent verbal and written communication skills; must be able to present to groups.

Understanding of cloud platforms (AWS/Azure), networking, and enterprise IT environments

Desirable certifications

CISSP, CISM, CEH, or relevant Microsoft Security credentials

A proactive, hands-on mindset and the ability to work cross-functionally in fast-paced environments

Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly.