Job Description

At Crowne Plaza Kathmandu Pulchowk, we believe in the beauty of balance, where contemporary elegance, purposeful service, and meaningful connections come together. Nestled in the vibrant heart of city, our new upcoming hotel offers 175 thoughtfully designed rooms, exceptional dining destinations, rejuvenating wellness spaces, and versatile venues for inspired meetings and events.

We create truly memorable experiences through seamless technology, reliable systems, and efficient support behind the scenes. But could you be the one ensuring our hotel technology and IT operations run smoothly every day? We’re searching for an IT Specialist to support our hotel’s technology infrastructure and provide efficient technical assistance across departments at Crowne Plaza Kathmandu Pulchowk.

A little taste of your day-to-day

Every day is different, but you’ll mostly be

Supporting the daily operations of the IT department to ensure all hotel systems, networks, and technology infrastructure operate efficiently

Assisting colleagues with technical support, troubleshooting, and resolving hardware, software, and connectivity issues in a timely manner

Monitoring and maintaining computers, printers, POS systems, network equipment, telecommunication systems, and other hotel technology assets

Coordinating closely with operational departments to support hotel systems including Front Office, Finance, Food & Beverage, and administrative functions

Assisting with system installations, updates, backups, user access management, and preventive maintenance activities

Supporting IT security practices, data protection measures, and compliance with hotel technology standards and policies

Maintaining IT records, equipment inventories, and documentation related to support activities and system maintenance

Assisting with vendor coordination and ensuring timely resolution of technical and system-related concerns

What We need from you

Diploma or higher education qualification in Information Technology, Computer Science, or related field preferred

Minimum 2–4 years of IT support or systems experience, preferably within the hospitality industry

Strong knowledge of computer hardware, software, networking, and troubleshooting procedures

Good communication, coordination, and problem-solving skills

Ability to work efficiently in a fast-paced hospitality environment and respond to operational technology issues when required

Familiarity with hotel systems, PMS, POS, networking equipment, and Microsoft environments preferred

Knowledge of IT security practices, system maintenance, and technology support standards preferred

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.