Job Description

Job Overview

Grubdirect is looking for a dedicated and detail-oriented Client Support & Account Management Executive to support restaurant clients with day-to-day requests and account management tasks.

This role involves handling client communications, managing menu updates, uploading new menus, resolving support requests, and ensuring clients receive timely and professional assistance. Candidates who are organized, proactive, and comfortable working with restaurant technology platforms will be a great fit.

Knowledge of WordPress and restaurant POS systems is a plus.

Key Responsibilities

Manage day-to-day communication with restaurant clients

Handle support requests via email, chat, and phone

Update restaurant menus and upload new menu items

Assist clients with website and online ordering changes

Build and maintain strong client relationships

Coordinate with internal teams to resolve client issues efficiently

Ensure client requests are completed accurately and on time

Maintain organised records of client accounts and support tasks

Requirements

Strong communication and customer service skills

Fluent in English, Hindi, and Nepali

Strong attention to detail and organisational skills

Comfortable using computers and web-based platforms

Ability to work independently in a remote environment

Reliable internet connection and personal computer/laptop required

Must be available Tuesday to Sunday, 1 PM – 8 PM UK Time

Preferred Skills

Experience in client support, account management, or customer service

Familiarity with restaurant POS systems or food ordering platforms

Basic WordPress knowledge

Experience managing website content or menus

What We Offer

Fully remote position

Stable long-term opportunity

Friendly and supportive work environment

Opportunity to grow within a fast-growing restaurant technology company

Training and ongoing support provided