📊 Basic Information

• Job Category:

Marketing / Advertising / Customer Service

📋 Job Description

Handle inbound and outbound customer calls professionally and efficiently

Provide accurate information regarding company products, services, and processes

Follow up with potential leads and support conversion activities

Resolve customer inquiries, complaints, and service-related issues in a timely manner

Maintain proper records of customer interactions in the CRM system

Coordinate with internal departments for smooth customer support operations

Ensure high customer satisfaction through excellent communication and service delivery

Follow company policies, quality standards, and operational procedures

✅ Job Requirements

Bachelor's degree in Finance, Business Administration, or related field

Minimum 1–2 years of experience in a customer service or Call Center role

Excellent communication and interpersonal skills

Strong negotiation and convincing ability

Basic knowledge of CRM software and computer applications

Ability to handle pressure and meet targets/deadlines

Positive attitude with strong customer-handling skills

Team-oriented and professional work ethic