Required Skills

Computer Networking, Information Technology, Familiarity with networking protocols (TCP/IP

Job Description

We are seeking a motivated and tech-savvy individual to join our team as an Entry-Level Tech Support Representative for our CCTV, Pabx, Access Control, Biometric attendances etc services. In this role, you will be responsible for conducting providing technical support, product explanation and ensuring customer satisfaction.

Job Responsibilities

Good understanding of hardware maintenance, software configuration, and basic networking/server systems

Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.

Install CCTV, PABX, Biometric attendances etc

Job Specification

Bachelor’s degree or higher degree in Computer Science, Information Technology, or a related field

Ability to communicate technical problems clearly to non-technical users

Willingness to travel to client sites when required

Good communication and interpersonal skills.

Should have strong problem-solving skills

Ability to respond professionally and calmly under pressure.

Strong attention to detail.

Time management and ability to handle multiple queries at once.

Positive attitude and willingness to learn.