Job Description

Company Description

Kalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound, outbound, and non-voice services like data entry and social media management. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care.

Role Description

This is a full-time, on-site Customer Service Representative role located in Dhumbarahi, Kathmandu, Nepal. The selected candidate will manage customer interactions, address inquiries, resolve complaints, and ensure customer satisfaction across a variety of communication channels, including phone, email, and chat. The role also involves maintaining records of customer interactions, providing accurate information, and contributing to a seamless customer experience.

Qualifications

Bachelor’s degree running or completed

Must have technical background

Excellent communication, interpersonal & technical skills

Ability to handle customer queries and provide effective solutions

Positive attitude, patience and empathy towards customers

Laptop is mandatory

Flexible to work in shifts

Freshers are highly encouraged to apply

Prior experience preferred but not mandatory

Skills: customer service,customer experience,communication,customer satisfaction,customer,customer requirements