Job Description

Company Description

Vasista Hospitality is a forward-thinking team of hotel consultants based in India and Nepal, offering end-to-end solutions for the hospitality and hotel industry. Specializing in innovative and data-driven consultancy, we assist clients in managing every stage of their property’s lifecycle, including new hotel projects, operator selection, and property acquisition. As one of the youngest and most cutting-edge firms in the industry, Vasista Hospitality is dedicated to providing tailored strategies to help clients succeed in an ever-evolving market.

Role Description

This is a full-time hybrid role for a Guest Relations Specialist based in Ilam, with flexibility for partial remote work. The Guest Relations Specialist will be responsible for enhancing customer satisfaction by addressing inquiries, resolving issues, and providing personalized support. They will also manage customer experiences throughout their stay, handle guest feedback, and support sales efforts by building lasting relationships.

Qualifications

Guest Relations and Customer Service skills to ensure high-quality experiences for clients.

Strong Communication and Interpersonal skills to engage with guests professionally and effectively.

Proficiency in managing Customer Experience and handling feedback to foster loyalty and satisfaction.

Sales skills to identify opportunities and contribute to revenue generation.

Problem-solving skills with the ability to remain calm and solution-oriented under pressure.

Keen attention to detail and organizational skills.

Prior experience in hospitality or a similar customer-centric role is advantageous.

Bachelor’s degree in Hospitality Management or a related field is preferred but not mandatory.