Job Description

Company Description

Kalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound, outbound, and non-voice services like data entry and social media management. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care.

Role Description

This is a full-time on-site role for a Business Development Officer specializing in the Outsourcing and Call Center industry. The position is based in Kathmandu and involves identifying and pursuing new business opportunities, building and maintaining client relationships, analyzing market trends, and preparing financial proposals. The officer will work closely with clients to ensure top-notch customer service and contribute to the overall growth and strategic planning of the organization.

Key Responsibilities

Identify, develop, and close new business opportunities in BPO and call center services

Build and maintain strong relationships with prospective and existing clients

Conduct market research to identify trends, competitors, and potential leads

Prepare and deliver compelling business proposals and presentations

Collaborate with operations and account management teams to ensure service alignment

Negotiate contracts and pricing agreements with clients

Achieve monthly and quarterly sales and revenue targets

Represent the company at meetings, networking events, and industry engagements

Required Skills & Qualifications

Bachelor’s or Master degree in Business, Marketing, or related field

2-4 years of experience in business development, preferably in outsourcing

or call center industry

Strong understanding of BPO services, customer support operations, and sales processes

Excellent communication, negotiation, and presentation skills

Ability to generate leads through multiple channels including LinkedIn, email outreach, and networking

Results-oriented mindset with strong analytical and problem-solving abilities

Comfortable working in a fast-paced, target-driven environment

Preferred Attributes

Experience working with domestic & international clients

Strong professional network in outsourcing or customer service industry

Skills: outsourcing,new business opportunities,business opportunities,customer,bpo,business development