Job Description

Job posted on 15 May, 2026 Apply before 14 Jun, 2026

Codewing Solutions Pvt. Ltd.

Details / Requirements

Mid-Level Customer Support (Night Shift)

About The Role

We are seeking a mid-level Customer Support professional with a solid foundation in web-based products and a proven ability to communicate clearly and empathetically. The ideal candidate has at least two to three years of customer support experience, strong written English, and the judgment to handle complex customer issues independently.

You should be comfortable working with technology, understanding website-related concepts and using modern support tools. Most importantly, you should bring professionalism, ownership and a customer-first mindset to every interaction.

About Codewing

Codewing Solutions is a fast-growing product company based in Kathmandu.

Our products are used by millions of people in over 165 countries—from travel agencies to bloggers, coaches, and small businesses.

At Codewing, we don’t work on client projects. We build our own global software products—and we keep growing.

Some Of Our Most Popular Products Include

Tripcart–A tour booking software (SaaS)

WP Travel Engine–A travel booking plugin for SEO-optimized travel sites

Rara Themes–A WordPress theme shop for small businesses

Blossom Themes – Empowering women entrepreneurs with feminine WordPress themes

WP Delicious–A comprehensive recipe plugin for creating food-related websites

Level And Compensations

Level

Mid-Level

Location: In-office at CodewingSolutions, Kathmandu during the training period, with the opportunity to transition to a work-from-home arrangement after moving to the night shift.

Positions Open

1

Salary

4.2–7.2 lakhs per year (CTC)

Key Responsibilities

Provide customer support through email and live chat with professionalism and empathy

Handle customer issues end to end, including complex scenarios as you gain product knowledge

Identify recurring issues and customer pain points and report them to product and engineering teams

Document internal findings and contribute to improving support workflows

Maintain high-quality responses with accuracy, clarity and attention to detail

Escalate issues appropriately when required

Work across the entire Codewing product ecosystem and learn the products progressively

Take ownership of customer conversations and ensure timely follow-ups and resolution

Note: This role does not involve onboarding calls, migrations or training junior team members at this stage.

Requirements

Minimum two years of experience in customer support for a web-based product (freshers are encouraged to apply)

Excellent written English that is clear, professional and grammatically accurate

Strong communication skills with the ability to simplify technical topics for customers

Experience using customer support tools such as Crisp, Helpscout, Zendesk, Intercom or similar

Comfort working with websites and web technology, WordPress familiarity preferred

Ability to work independently, show ownership and make sound judgments

Good to Have

Background in computer science, IT or web-related fields

Basic understanding of WordPress themes, plugins or site-building

Experience supporting SaaS or global software products

Ability to improve internal documentation or support processes

Work Schedule

Training Period

Sunday to Friday, 10 AM to 6 PM (Day Shift)

Post-Training

Sunday to Friday 10 PM to 6 AM (Night Shift)

Perks & Benefits

Work with a passionate team that has a proven record of building world-class products

Medical and Accidental Insurance

Dashain Bonus

Referral Incentives

Free lunch and snacks

Unlimited coffee and tea

Flexible working hours

Annual Performance Appraisal

Performance Bonus

Social Security Fund (SSF)

30 days paid leave annually

Training and Engagement Programs (futsal, office trips, etc)

Opportunities to attend local and international events

How To Apply

Please fill out the application form at the link below

https://codewing.co/application-form/

Overview

Category Customer Service Openings 1 Salary Rs. - 420000 to 720000 / Year Position Type Full Time Position Level Mid Level Experience 2+ years Education Bachelor's degree in a related field Posted Date 15 May, 2026 Apply Before 14 Jun, 2026 City Kathmandu

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