Job Description

Company Description

Techfinity Solutions & Research Center Pvt. Ltd. is a leading provider of IT infrastructure and network consultancy services. Founded by highly skilled IT professionals with experience in top ISP companies, the organization specializes in advanced solutions for networking, security, system sales, and support across LAN, WAN, and wireless technologies. The company offers end-to-end design, engineering, and installation services for voice, data, video, and wireless systems. Techfinity Solutions is committed to delivering reliable and efficient solutions tailored to meet diverse client needs.

Role Description

This is a full-time, on-site Technical Support Representative role based in Biratnagar. The selected candidate will be responsible for providing exceptional technical support to clients, troubleshooting technical issues, ensuring customer satisfaction, and maintaining detailed records of customer interactions. Day-to-day activities will also include assisting customers with their inquiries, resolving technical concerns promptly, and collaborating with the team for continuous improvement of support services.

Qualifications

Customer Support and Customer Satisfaction skills to ensure a positive client experience

Technical Support and Troubleshooting expertise to resolve technical and operational issues effectively

Strong Analytical Skills for diagnosing and solving complex problems

Excellent communication skills, both written and verbal, to interact with clients and team members

Proven ability to work in a collaborative, team-based environment

Bachelor's degree in Information Technology, Computer Science, or a related field is preferred

Prior experience in the IT and networking industry is a strong advantage