Job Description

Key Responsibilities

Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.

Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.

Answering Inquiries and problem-solving

Communicating clearly to resolve doubts with internal department and clients too

Staying up to date on New Features

Pending works clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly)

Field visit as a part of support and client’s requirements

Take feedback from client at certain interval of time

Provide training and guidance to juniors

Pending works clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly)

Required Qualifications And Experience

Bachelor’s degree in Information Technology, Computer Science, or related field.

1-2 years of experience in software support, client service, or IT helpdesk roles.

Good understanding of software systems and databases.

Ability to multitask and work under minimal supervision.

Familiarity with CRM or ticketing systems (preferred)

Working Conditions

Standard working hours 9:30 AM to 5:30 PM (Sunday–Friday).