Job Description

Company Description

Hotstone Innovations is dedicated to fostering an open-minded, innovative, and collaborative team environment in Nepal. Our approach emphasizes creativity, continuous learning, and challenging the status quo, enabling team members to explore new ideas and contribute meaningful solutions. By investing in local talent, we aim to build a sustainable culture rooted in transparency, curiosity, and long-term growth. We empower professionals to lead, innovate, and advance technology while supporting global clients. Hotstone Innovations values a "think big and make it happen" mindset, encouraging dedication, resilience, and a passion for creating impactful outcomes.

Role Description

This is a full-time, on-site role based in Madhyapur Thimi for an Email Handling Specialist. The Email Handling Specialist will be responsible for managing email communications, ensuring timely replies, organizing email correspondences, identifying priority emails, escalating issues to relevant team members, and maintaining effective communication records. Additionally, the role may involve drafting professional responses, proofreading email content for clarity and tone, and contributing to process improvements in email management.

Qualifications

Strong skills in Email Management, including organization, prioritization, and task tracking

Excellent Written Communication and Professional Email Writing skills to ensure clear, concise, and professional correspondence

Attention to Detail and Proofreading capabilities to maintain tone, grammar, and accuracy in email content

Time Management and Organizational skills for efficiently handling a high volume of email traffic

Basic technical proficiency, including familiarity with email platforms and related tools

Ability to work collaboratively with team members and escalate issues appropriately

Proactive approach to identifying solutions and contributing to process improvements

A Bachelor's degree in Communications, Business, or a related field is preferred

Experience in customer communication or administrative support is a plus