Job Description

Company Description

Baneshwor Hills in Kathmandu is a vibrant destination offering a wide range of facilities, including a Banquet Hall, Concert Hall, Seminar Hall, KTV Room, Rooftop Bar, Coffee Shop, Suite Rooms, Retail Shop, Garden Space, and Parking. It caters to diverse needs such as hosting events, relaxation, and creating memorable experiences. Known for its versatility, Baneshwor Hills is the perfect venue for gatherings and leisure. The space is thoughtfully designed to provide both convenience and enjoyment for all visitors.

Role Description

This is a full-time on-site role for a Reservation / Reception Manager, located in Thapagaun, Baneshwor, Kathmandu. The Reservation / Reception Manager will oversee daily front desk operations, handle customer inquiries, manage reservations, ensure exceptional customer service, and coordinate with various departments to maintain smooth operations. Additional responsibilities include addressing guest concerns, managing schedules, and ensuring an organized and welcoming environment for visitors.

Qualifications

Strong skills in Customer Satisfaction and Customer Service to ensure an excellent guest experience.

Proficiency in Communication to interact effectively with guests and team members.

Experience with Receptionist Duties and Organization Skills for managing reservations, schedules, and day-to-day operations.

Ability to multitask, manage time effectively, and maintain a professional demeanor.

Prior experience in receptionist or in reservations at hospitality or related fields is a plus.

Proficiency in Receptionist Duties and handling Clerical Tasks.

Strong Phone Etiquette and Communication skills.

Customer Service expertise with a focus on providing a positive client experience.

Attention to detail and ability to multitask in a dynamic environment.

Ability to operate office equipment and proficiency in basic computer applications.

Bachelors Degree in Hotel Management required; additional certifications in customer service or related fields are preferred.