Required Skills

Customer Service, Dealing with customer, Interpersonal and Communication Skills, Competent, Hardworking and Reliable, Pleasant Personality

Job Description

Company Overview

SpeakMandu Nepal is a skill-based training institute focused on public speaking, leadership, communication, digital skills, and professional development training in Nepal.

Key Responsibilities

Handle customer inquiries through phone calls, social media, email, and in-person visits

Provide accurate information about courses, training programs, schedules, and fees

Guide students and clients regarding admissions and enrollment procedures

Maintain proper records of customer interactions and follow-ups

Support students with registration and basic technical assistance

Coordinate with the marketing and training team for smooth communication

Resolve customer complaints and provide timely solutions

Maintain a professional and positive customer experience

Follow up with potential leads and existing students

Benefits

Friendly and growth-oriented work environment

Training and career development opportunities

Attractive salary and performance-based incentives

Opportunity to work in the education and training industry

Job Specification

Qualification & Experience

Minimum +2 completed; Bachelor’s degree running/completed preferred

Minimum 1 year of experience in customer service, front desk, telesales, or related field preferred

Freshers with strong communication skills are encouraged to apply

Skills Required

Customer handling and communication skills

Telephone and email etiquette

Basic MS Office and internet skills

Time management and multitasking ability

Confidence and professional behavior

Ability to maintain customer relationships

Personal Attributes

Friendly and approachable personality

Self-motivated and energetic

Quick learner with a positive mindset

Presentable and disciplined

Ability to work under pressure and meet deadlines