Job Description

Position

Reservations Officer

Location

Kathmandu

Kavya Himalayas is a luxury resort nestled in Nagarkot, offering breathtaking views of the Himalayas and the Kathmandu Valley. We combine refined Nepalese hospitality with modern elegance to create exceptional guest experiences.

We are currently seeking a Reservation Officer who is detail-oriented, service-driven, and passionate about delivering seamless guest booking experiences while supporting operational excellence.

Key Responsibilities

Handle guest reservation inquiries via phone, email, and online platforms professionally and efficiently

Process, confirm, modify, and cancel reservations accurately in the Property Management System (PMS)

Manage room inventory, rate plans, packages, and reservation records

Coordinate closely with Sales, Front Office, and operational departments for smooth guest experiences

Prepare group reservations, rooming lists, and pre-arrival arrangements

Maintain reservation reports, booking updates, cancellations, and no-show records

Ensure timely follow-up on guest requests and reservation correspondence

Maintain compliance with SOPs, confidentiality, safety, and company policies

What We’re Looking For

1–2 years of experience in the hospitality sector, preferably in reservations or front office operations

Strong communication, coordination, and customer service skills

Familiarity with PMS systems (Aegis or similar hotel software preferred)

Ability to multitask and manage reservations accurately in a fast-paced environment

Proficiency in English (additional languages are an advantage)

Professional attitude, grooming, and attention to detail

Note

This is a full-time, on-site role based in Kathmandu, Nepal.

Apply Now

If you are passionate about hospitality and creating exceptional guest experiences, we would love to hear from you.

Send your CV to

[email protected]