Area Service Officer

Job Description

Job Title

Area Service Officer

Reports To

Regional Manager

Department

Aftersales Service

Job Review

To ensure high-quality after-sales service across assigned dealerships through audits, training, performance monitoring, and continuous improvement.

Key Responsibilities

Conduct service center audits & assessments to ensure SOP compliance and service quality standards.

Provide training and on-ground support to service advisors and technicians.

Monitor service delivery, TAT, and customer feedback (CSI); address gaps and escalations.

Implement corrective actions and process improvements based on audit findings and feedback.

Support dealers in workshop operations, manpower utilization, and efficiency.

Manage warranty claim verification and timely submission.

Provide technical support for complex issues and ensure resolution of critical complaints.

Track and improve service KPIs (FTFR, repeat repairs, retention).

Ensure spare parts availability in coordination with dealers and parts team.

Conduct regular field visits and reporting on dealer performance.

Qualification & Experience

Diploma/Bachelor’s in Automobile/Mechanical Engineering

At least 3 years in after-sales/service operations