Job Description

Holiday Inn Express Pokhara is a modern, internationally branded hotel located near Lakeside Road, close to Pokhara’s key tourist and commercial areas. The hotel offers 90 comfortable guest rooms, an all-day dining restaurant, bar & lounge, lobby lounge, a 213 sqm meeting and events space, and a fitness centre.

As part of the IHG global brand, we provide our associates with a stable and respectful work environment, structured training, and opportunities for career growth locally and internationally. We welcome passionate hospitality professionals who are committed to teamwork, service excellence, and Nepali hospitality values.

As Reservations Agent, you will assume full responsibility for the efficient operation of the Reservations department to provide exceptional products and services within brand operating standards.

A little taste of your day-to-day

Every day is different, but you’ll mostly be

Manage daily reservation operations, including processing bookings, advance deposits, and tracking future room availability

Assist in setting up PMS & CRS, updating inventory, pricing, and daily fluctuations according to guidelines from DOSM and Revenue Manager

Provide accurate information on room types, rates, packages, hotel services, credit policies, and reservation coding to guests and internal teams

Monitor and update free allotments, close-outs, and group/block bookings to maximize occupancy and revenue

Review cancellations, no-shows, adjustments, and ensure all reservations are complete with correct guest information and coding

Stay informed about market trends and competitor strategies to support optimal selling practices.

Follow hotel policies, procedures, safety, and security protocols, maintaining high standards of service and accuracy

What We need from you

Excellent verbal and written communication skills

Ability to deal with difficult interactions and work under pressure

3–5-year prior experience working in a customer service function

Flexibility to respond to a variety of different work situations

A passion for delivering an exceptional level of guest service

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.