Service Advisor

📊 Basic Information

• Job Category:

Marketing / Advertising / Customer Service

📋 Job Description

Attend customers professionally, identify vehicle issues, and provide appropriate service recommendations.

Coordinate with workshop and technical teams to ensure timely diagnosis, repair, and maintenance of vehicles.

Prepare service estimates, job cards, and explain repair details, costs, and timelines to customers.

Monitor service progress and maintain regular communication with customers regarding vehicle status updates.

Ensure high levels of customer satisfaction by delivering quality after-sales service and resolving customer concerns effectively.

Maintain accurate service records, documentation, and reports related to vehicle servicing activities.

Support service operations by ensuring compliance with company standards, safety procedures, and operational efficiency.

✅ Job Requirements

Bachelor's Degree in Mechanical Engineering or related field.

Minimum 3 years of experience in the automobile or automotive service industry.

Strong technical understanding of vehicle systems, maintenance, and repair processes.

Excellent communication, customer handling, and interpersonal skills.

Ability to coordinate effectively with technical and service teams.

Good problem-solving, organizational, and multitasking abilities.

Proficiency in preparing service documentation and maintaining customer records.