Network Operations Center

📊 Basic Information

• Job Category:

Marketing / Advertising / Customer Service

📋 Job Description

Monitor systems, CCTV, and operational activities to ensure smooth day-to-day operations.

Identify, record, and report operational issues, irregularities, and technical concerns in real time.

Coordinate with internal teams for issue resolution and escalate urgent matters when required.

Handle customer inquiries, provide basic support, and maintain professional communication.

Maintain operational logs, shift reports, and proper documentation of daily activities.

Follow up on pending tasks and ensure timely updates and resolution.

Ensure operational standards, discipline, and service quality are maintained across locations.

✅ Job Requirements

+2 / Higher Secondary Education completed; Bachelor's degree running will be preferred.

1–2 years of experience in operations, monitoring, customer service, coordination, or related fields.

Basic computer knowledge and familiarity with digital systems and monitoring tools.

Strong observation skills with good attention to detail and problem-solving ability.

Good communication, coordination, and reporting skills.

Responsible, disciplined, and able to work effectively under pressure.

Comfortable working in 12-hour rotational shifts, including day and night shifts.