Required Skills

Leadership, Management , Sales and Marketing, Retention, Operational Excellence, Problem solving skills

Job Description

Manage overall branch operations and ensure smooth day-to-day activities

Lead and supervise sales, customer service, and technical support teams

Achieve branch sales targets and business growth objectives

Develop strategies to increase customer acquisition and retention

Monitor service quality and resolve customer complaints effectively

Coordinate with technical teams for installation, maintenance, and network issues

Prepare branch reports, sales reports, and performance analysis

Ensure compliance with company policies and operational standards

Handle staff scheduling, performance evaluation, and team development

Maintain strong relationships with corporate clients and local partners

Control branch expenses and manage operational budgets

Support marketing and promotional activities in the branch area

Job Specification

Bachelor’s degree in management, Business Administration, Marketing, IT, or related field

Minimum 3 years+ of experience in ISP, telecommunications, or related industry or other Field Branch Manager

Previous experience in branch management or team leadership preferred

Strong communication, leadership, and problem-solving skills

Good understanding of internet services, networking, and customer support operations

Proficiency in MS Office and reporting tools

Ability to work under pressure and meet targets