Job Description

Key Responsibilities

Oversee and administer CRM operations across the division by ensuring effective system utilization, user training, documentation management, and process compliance.

Maintain accuracy, consistency, and quality of CRM data through continuous monitoring, validation, and implementation of standardized data management practices.

Optimize CRM processes related to lead management, customer concern handling, customer engagement, and reporting to improve operational efficiency and decision-making.

Coordinate with Sales, Marketing, Logistics, and other departments to ensure effective execution of CRM initiatives, customer segmentation, and marketing campaigns aligned with business objectives.

Facilitate divisional communication, digital marketing coordination, and corporate branding activities to strengthen customer engagement and organizational visibility.

Preferred Qualification & Experience

Masters Running/Bachelors Degree completed in Management, Marketing, Business Administration, or a related field.

Minimum 2–3 years of relevant experience.