Job Description

We're Hiring

Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we're building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. We're currently hiring a Sales and Support Virtual Assistant (VA) to join our growing team and help drive customer satisfaction, sales, and long-term business success.

If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

IMMEDIATE ACTION REQUIRED

APPLICATION FAST-TRACK!

To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**

When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.

In the application form, you’ll be asked for an application code – please enter SSVA in that field.

Key Responsibilities

Provide real-time support to customers via live chat, email, SMS, and phone

Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities

Manage order inquiries, including shipping, tracking, returns, and refunds

Update CRM tools and track customer interactions accurately

Represent each e-commerce brand in a way that reflects their tone and values

Share customer feedback and insights to improve sales processes

Collaborate with internal teams to meet performance and service goals

Qualifications

Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles

Excellent written and verbal communication skills in English

Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools

Ability to work independently in a remote, fast-paced environment

Detail-oriented, proactive, and results-driven

Technical Requirements

A personal PC or laptop with an i5 processor or higher.

A stable internet connection with a minimum of 25 Mbps upload and download speeds.

A quiet, professional workspace for calls.

What We Offer

Performance-based raises and commission opportunities

Paid time off

Monthly health stipend or an HMO coverage to keep you feeling your best(location-dependent)

Recognition bonuses for outstanding performance

100% remote setup with a supportive, collaborative team environment

Career development opportunities

Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.