Job Description

Company Description

Ramada by Wyndham Bhairahawa is a premium hotel located near Gautam Buddha International Airport and the sacred city of Lumbini. The hotel serves as an ideal destination for both business and leisure travelers with its elegant accommodations, versatile event spaces, and exceptional dining options. Renowned for its world-class hospitality, Ramada by Wyndham Bhairahawa is dedicated to providing comfort, convenience, and memorable service under the trusted Wyndham brand.

Role Description

This is a full-time on-site role based in Nepal for a Spa Supervisor. The Spa Supervisor will oversee daily spa operations, ensuring high-quality guest experiences. Responsibilities include supervising staff, providing customer service, handling receptionist duties, designing service schedules, and ensuring compliance with health and safety standards. The role also involves training and mentoring team members to uphold the spa’s quality standards.

Qualifications

Strong Supervisory Skills, including team leadership and operational management

Excellent Customer Service and Communication skills to ensure guest satisfaction

Experience with Receptionist Duties, such as scheduling and managing appointments

Ability to train and mentor staff for consistent service excellence

Knowledge of spa and wellness service

Proficiency in problem-solving and conflict resolution

Organizational and time-management skills

Relevant experience in hospitality or spa management is preferred