Job Description

Hotel Meriken is a modern hospitality destination in Dharan, offering refined comfort, authentic Nepali warmth, and personalized service for both business and leisure travelers. With well-appointed rooms, dining outlets including a rooftop bar, conference facilities, and wellness amenities, we are committed to delivering memorable guest experiences.

Position Overview

We are seeking a professional and guest-focused Front Office Receptionist to join our team. The role is central to ensuring smooth front desk operations and delivering exceptional first impressions to our guests.

Key Responsibilities

Manage guest check-in and check-out processes

Handle reservations, phone calls, and email inquiries

Assist guests with information and service requests

Coordinate with housekeeping and other departments for seamless operations

Support billing and payment processing where required

Handle guest concerns with professionalism and prompt resolution

Requirements

Strong customer service and front office skills

Excellent communication and phone etiquette

Previous hotel front office experience preferred

Familiarity with PMS systems is an advantage

Basic computer literacy (MS Office, email, hotel systems)

Ability to multitask in a fast-paced environment

Flexibility to work shifts, weekends, and holidays

High school diploma or equivalent (hospitality training preferred)

Professional appearance and guest-oriented attitude

If you are passionate about hospitality and delivering exceptional guest experiences, we would be pleased to hear from you.