Job Description

We are looking for a Senior Product Manager to own and scale the customer journey across our SaaS products, from first discovery to activation, conversion, retention, and upgrade.

This is a high-impact role for someone who understands both no-touch SaaS growth and sales-driven SaaS motions. You will work closely with marketing, support, sales, customer success, design, and engineering to identify growth opportunities, improve the product experience, and turn customer insights into product decisions that move the business forward.

You will have a direct line to customers, a strong voice in the roadmap, and ownership over the full funnel: awareness, onboarding, activation, usage, conversion, expansion, and renewal.

This is a fully remote role, working with an international team.

What you’ll do

Own the customer journey

You will own the product experience across the full customer lifecycle, including

Discovery and first-touch experience

Website-to-product conversion flow

Trial, signup, and onboarding

Activation and product adoption

Upgrade and expansion journeys

Retention, engagement, and churn reduction

In-product education, nudges, and lifecycle messaging

Drive SaaS growth

You will identify and lead initiatives that improve key SaaS metrics, including

Signup conversion

Trial-to-paid conversion

Time to value

Feature adoption

Product-qualified leads

Upgrade rate

Expansion revenue

Retention and churn

Customer lifetime value

Work across no-touch and sales-assisted motions

You will design product experiences that support both self-serve users and sales-driven customers. This includes building flows that help users succeed independently, while also creating the right signals, handoffs, and product experiences for sales, support, and customer success teams.

Partner deeply with marketing, support, and development

You Will Work Closely With

Marketing to align messaging, positioning, campaigns, landing pages, and product-led growth experiments

Support and customer success to understand friction, recurring customer needs, and expansion opportunities

Sales to understand buyer objections, customer segments, and deal blockers

Engineering and design to define, build, test, and ship high-quality product experiences

Leadership to align product priorities with business goals

Talk directly to customers

You will regularly speak with users and customers to understand their needs, pain points, buying triggers, and success patterns. You will turn these insights into clear product requirements, roadmap priorities, and measurable growth opportunities.

Lead with data and judgment

You will combine product analytics, customer feedback, market understanding, and business goals to make sharp product decisions. You should be comfortable defining success metrics, running experiments, analyzing funnels, and deciding what to build, improve, or remove.

What we’re looking for

5+ years of product management experience in B2B SaaS

Proven experience owning SaaS growth, activation, conversion, retention, or expansion

Strong understanding of both self-serve and sales-assisted SaaS funnels

Experience working closely with marketing, support, sales, customer success, design, and engineering

Ability to translate customer pain into product strategy and clear execution plans

Strong analytical skills, including funnel analysis, product analytics, and experiment design

Experience defining product requirements and working with development teams through delivery

Excellent communication skills, with the ability to align technical, business, and customer-facing teams

Strong ownership mindset, with the ability to move fast, prioritize clearly, and drive measurable impact

Comfortable working in a fully remote, international environment

Big advantage

Experience owning the full customer journey from acquisition to upgrade

Experience with product-led growth, lifecycle automation, onboarding, and in-product messaging

Experience in monday.com, CRM, workflow automation, productivity, collaboration, or business operations SaaS

Experience working in a lean SaaS company where product managers are close to customers and business outcomes

Experience building products for SMB and mid-market customers

Technical understanding of APIs, integrations, automation platforms, or marketplace ecosystems

Experience with AI-powered SaaS products or AI-assisted product experiences

You’ll be successful in this role if you

Think like an owner, not just a feature manager

Care deeply about customer experience and business impact

Are comfortable moving between strategy, UX, data, customer calls, and execution

Can work with marketing on conversion, support on friction, sales on objections, and engineering on delivery

Know how to prioritize what matters, not just what is requested

Enjoy building simple product experiences that solve real customer problems

Can turn a messy funnel into a clear, measurable growth system

Why join us

This is an opportunity to own a meaningful part of a growing SaaS business. You will not be managing a narrow feature area. You will help shape the full customer journey and directly influence how users discover, adopt, buy, and expand with our products.

You will join a remote international team that values ownership, speed, clear communication, and customer impact.