Required Skills

Front Desk Operations, Customer Service, Pleasant Personality, Social media management, Content Creation

Job Description

Success Education Consultancy seeks a Receptionist cum Social Media Content Creator to manage front-desk operations while supporting the creation and posting of engaging education-focused content. This role is ideal for candidates with at least 6 months of relevant experience who can keep service smooth and online presence consistent. Your work will improve visitor experience and strengthen brand visibility through practical content.

Key Responsibilities

Welcome students and visitors, manage inquiries, and coordinate next steps for counseling/consultation.

Handle incoming calls, WhatsApp/Facebook messages, and basic query responses using approved information.

Maintain receptionist records such as appointment/logbook entries and follow-up status updates.

Create and post social media content (e.g., short reels, posts, stories) for education services and success stories.

Draft captions, scripts, and content calendars aligned with admissions, courses, and student support themes.

Collect and organize photos/videos from events or client interactions while ensuring consent and basic brand guidelines.

Assist with basic content scheduling, performance review, and content improvement based on engagement.

Job Specification

Bachelor’s degree (or equivalent qualification) in any discipline; fresh graduates with strong content samples may be considered if the 6-month experience requirement is met.

Minimum 6 months of experience in reception/front desk, customer support, or office administration.

Minimum 6 months of hands-on experience creating social media posts or reels for a brand/page.

Proficiency in Canva for designing social media creatives and basic templates.

Working knowledge of Meta platforms (Facebook/Instagram) for content publishing and basic engagement monitoring.

Familiarity with Google Workspace tools (Docs/Sheets/Drive) for maintaining records and content assets.

Basic proficiency in video editing using mobile apps (e.g., CapCut) or similar tools.

Nice to Have

Experience promoting education services, training programs, or student admissions content.

Ability to write clear captions and simple scripts in English and/or Nepali.

Prior exposure to scheduling tools (e.g., Meta Business Suite) and simple reporting.

What We Offer

A supportive learning environment with hands-on guidance on education consultancy workflows.

Exposure to real client inquiries and practical experience in content creation for an education brand.

Opportunity to build a content portfolio through ongoing campaigns and monthly posting requirements.

Professional growth opportunities through skill development in digital marketing and customer service.