Required Skills

Call handling, Cold Calling, Proficiency in Sales, Communication

Job Description

Classic Tech is looking for a proactive and customer-focused Call Center Agent to handle customer inquiries, provide information about services, and resolve basic service issues efficiently.

Key Responsibilities

Answer incoming customer calls and respond to inquiries.

Provide information about internet packages and services.

Handle customer complaints and troubleshoot basic issues.

Register service requests and escalate complex issues to the technical team.

Maintain accurate records of customer interactions.

Ensure high levels of customer satisfaction.

Sales Conversion from provided Leads

Achieve Sales Target as provided by HOD

Continuous communication with customers to achieve daily call target

In-depth understanding of Package and product

Job Specification

Minimum +2 or Bachelor’s degree preferred.

Good communication skills (Nepali and English).

Basic computer knowledge.

Prior call center or customer service experience preferred.

Ability to work in shifts.

Result-oriented candidate with a minimum 6 months to 1 year experience in Call Center

Sales driver target focus required

Must be flexible in weekdays