Required Skills

Client Communication, Dealing with customer, Aftersales Management, Problem solving skills, Management

Job Description

Kel Innovation Private Limited is looking for a proactive and customer-oriented Support Executive to manage product demonstrations, installations, and maintenance services. The role requires traveling to various locations, providing excellent customer support, and ensuring a seamless experience for clients. The candidate must have strong communication and time management skills, with a primary focus on delivering timely and efficient on-site, in-site service and support to customers.

Key Responsibilities

Demonstrate products to customers, clearly explaining features and benefits.

Install, set up, and provide servicing & maintenance of products at client locations or through phone calls.

Deliver products securely and on time.

Address customer inquiries and provide on-site support.

Record visits and services performed for reporting purposes.

Other assigned field or office-related tasks.

Job Specification

Minimum

+2 or equivalent.

Preferred experience in a customer support role.

Skills and Abilities

Ability to effectively describe product features and functionality.

Basic technical knowledge and troubleshooting skills.

Intermediate computer skills.

Excellent customer service and problem-solving abilities.

Strong time management and the ability to work independently.

Other Requirements

Must own a two-wheeler with a valid driver’s license.

Flexibility to travel frequently.

Adaptable to dynamic work environments.