Job Description

Manage and update customer information, inquiries, and follow-up activities in the CRM system.

Receive, record, and track leads generated through walk-ins, phone calls, websites, social media, and other channels.

Ensure timely follow-up with prospective customers to maximize lead conversion opportunities.

Coordinate and schedule customer appointments, test drives, and vehicle demonstrations.

Support the sales team by monitoring lead status and maintaining an accurate sales pipeline.

Build and maintain strong relationships with existing and potential customers to enhance customer satisfaction and retention.

Handle customer inquiries, feedback, and complaints, ensuring prompt resolution through coordination with relevant departments.

Conduct post-sales follow-ups to assess customer satisfaction and encourage referrals and repeat business.

Prepare and submit daily, weekly, and monthly CRM and sales activity reports.

Support promotional campaigns, customer engagement activities, and EV product awareness programs to drive sales growth.