Job Description

Yango Group is looking for a Quality Control Specialist to join our team in Nepal. In this role, you will review the work of support agents, provide constructive feedback, and help improve service quality across written and voice channels.

You will be responsible for

Reviewing the quality of responses provided by support agents across written and voice channels

Providing detailed comments for each reviewed case and justifying scores

Supporting agents with low quality scores by analyzing mistakes and helping improve performance

Compiling reports based on reviewed cases and highlighting inaccuracies or inconsistencies in current procedures or guidelines

You might be a fit if you have

Strong communication and interpersonal skills

The ability to work in a team and support colleagues

A willingness to learn and develop professionally

Fluency in English and Nepali

Your own laptop or PC with a stable internet connection and reliable power supply, including backup options

Availability to work flexible shifts, including weekends and holidays

6+ months of experience in customer support or quality control Learn more about Yandex Urban Services at dev.go.yandex

Explore our benefits

Life in balance with Yango We know how to work hard, but we also know how to have fun together, and we are true believers that the wellbeing of our teams is important

Psychological support Available in different languages to support you when you need it most

Life and private health cover Life and private health insurance

• different conditions apply based on hiring location and position type