📊 Basic Information

• Job Category:

Marketing / Advertising / Customer Service

📋 Job Description

Handle customer inquiries, complaints, and service requests through phone, email, and in-person communication.

Provide accurate information regarding products, services, and company policies.

Maintain positive relationships with customers and ensure high levels of customer satisfaction.

Record customer interactions and update customer information in the system.

Coordinate with internal departments to resolve customer issues efficiently.

Follow up with customers to ensure timely resolution of concerns.

Prepare and maintain customer service reports and documentation.

Assist in administrative and operational tasks as required.

✅ Job Requirements

Bachelor's Degree completed.

Minimum 1 year of experience in a Customer Service Representative (CSR) role.

Practical knowledge of MS Excel and MS Word.

Strong verbal and written communication skills.

Excellent customer handling and problem-solving abilities.

Ability to work in a fast-paced environment.

Good interpersonal and teamwork skills.

Positive attitude and customer-focused mindset.