Front Desk Officer

Job Description

We are looking for a professional and customer-focused Front Desk Executive to manage patient interactions, appointments, and administrative tasks at our hearing care center. The role requires excellent communication skills, attention to detail, and the ability to create a welcoming environment while supporting clinic operations and basic sales activities.Key Responsibilities1. Patient Interaction & ReceptionGreet and assist patients and visitors in a professional and friendly mannerHandle walk-in inquiries related to hearing tests and hearing aidsProvide accurate information about services, pricing, and appointment procedures2. Appointment ManagementSchedule, confirm, and reschedule appointments for hearing tests and consultationsCoordinate with audiologists and technicians to manage daily schedules efficientlyEnsure smooth patient flow and minimize waiting time3. Call HandlingAnswer incoming calls and respond to patient inquiries promptlyMake outbound calls for appointment reminders, follow-ups, and promotionsMaintain proper communication records for all calls4. Administrative TasksMaintain and update patient records (digital and/or physical)Handle billing, invoicing, and basic cash/card transactions accuratelyPrepare daily reports including appointments, walk-ins, and support for sales activities5. Sales SupportAssist patients with basic information on hearing aid options (non-clinical guidance)Support ongoing promotions, campaigns, and patient engagement activitiesCoordinate with sales and audiology teams to support lead conversion6. Clinic CoordinationEnsure the front desk and waiting area are clean, organized, and welcomingManage inventory of office and reception suppliesCoordinate with the service team for repairs, maintenance, and follow-ups