Required Skills

Interpersonal and Communication Skills, Client Relationships, Hardworking, Problem Solving, Customer Feedback Analysis, Customer Retention, Customer Query Resolution

Job Description

To provide end-to-end client support and relationship management after the sale of Kumari Job, ensuring client satisfaction, retention, and renewal through efficient execution, tracking, and follow-up.

Key Responsibilities

Serve as the dedicated point of contact for clients.

Maintain strong client relationships through regular follow-ups, feedback collection, and support.

Work with the Business Development and marketing teams to ensure Meta Ads/social media reach is executed per plan timelines.

Handle product/service complaints, coordinating with relevant departments to provide timely resolutions.

Monitor daily/weekly performance metrics and proactively send client performance reports.

Maintain accurate records of interactions, escalations, and feedbacks.

Collect and relay insights to the sales/business development and product teams for service improvement.

Ensure all after-sales activities comply with company policies and service standards.

Identify recurring issues and recommend improvements in processes or services.

Provide periodic reports and performance metrics related to after-sales activities.

Job Specification

Minimum Qualifications

Bachelor’s Degree in Business Administration, Marketing, Human Resource, or related field with minimum 3 years of relevant experience in after-sales or client servicing.

Master’s Degree in a relevant field with minimum 1 year of experience.

Skills & Competencies

Strong verbal and written communication in both English and Nepali.

Good understanding of digital platforms, job portals, and recruitment service delivery.

Customer-focused mindset with ability to manage multiple accounts efficiently.

Proficient in MS Excel, CRM tools, and reporting dashboards.

Familiarity with ATS, Meta ad campaigns, and resume search tools is a plus.

Ability to work independently while coordinating across departments.

Preferred Experience

Prior work in a job portal, HR tech, staffing firm, or digital client servicing role.