Job Description

Key Responsibilities

Payments follow-up: Regularly monitor customer accounts, chase overdue invoices via calls, emails, and letters, and ensure timely collection.

Banking process: Handle daily banking transactions, reconcile accounts, and ensure accurate posting of receipts.

Credit assessment: Evaluate customer creditworthiness, set credit limits, and approve or deny credit applications.

Blacklisting: Identify high-risk customers, enforce blacklisting policies, and stop supply of goods/services to defaulters.

Dispute resolution: Address client queries, resolve billing disputes, and negotiate repayment plans.

Reporting: Prepare monthly reports on receivables, overdue accounts, and collection performance for management.

Compliance: Ensure adherence to company credit policies, fair credit practices, and legal regulations.

Qualifications & Skills

Bachelor’s degree in Finance, Accounting, or Business Administration.

Proven experience in credit control, accounts receivable, or collections.

Strong knowledge of banking processes and financial reconciliation.

Excellent communication and negotiation skills.

Proficiency in MS Office and accounting software.

Ability to handle sensitive financial information with integrity.

Performance Indicators

Reduction in overdue accounts.

Timely completion of payment follow-ups.

Accuracy in banking reconciliations.

Effective enforcement of blacklisting policies.

Clear and actionable reporting to management.