Sales-Driven Customer Support Specialist

Join TalentPop App as a Sales-Driven Customer Support Specialist!At TalentPop App, we believe every support interaction is a chance to grow a brand. We are looking for a Sales-Driven Customer Support Specialist who can balance empathetic problem-solving with a proactive sales mindset. If you enjoy helping people while hitting revenue targets, this is the perfect remote role for you.CRITICAL: APPLICATION FAST-TRACK INSTRUCTIONSTo ensure your application is processed by our Recruitment Team, you must follow these steps exactly. Failure to do so will result in an automatic disqualification.

• When selecting the position during your application, please choose “Brand Concierge” from the list.
• In the application form, enter the application code: BCS

What You’ll Do

Support Meets Growth

• Provide expert customer assistance via phone, email, and live chat while identifying upselling and cross-selling opportunities.
• Proactively suggest product bundles and upgrades to increase the Average Order Value (AOV).
• Convert general inquiries into confirmed sales through relationship-building and expert product knowledge.
• Maintain high CSAT scores while meeting specific daily and weekly sales conversion targets.

Technical & Experience Requirements

• Experience: Minimum 1 year of proven remote sales and customer support experience, preferably in E-commerce.
• Internet: A stable, high-speed connection with at least 25 Mbps for both Upload and Download speeds.
• Hardware: A personal PC or laptop with an Intel i5 processor or higher.
• Environment: A quiet, professional home office space free from background noise for voice calls.

Why Join the TalentPop Team?

• 100% permanent work-from-home setup.
• Competitive base pay plus performance-based sales commissions.
• HMO health coverage or a monthly health stipend.
• Paid Time Off (PTO) and annual performance-based raises.

Apply today and turn every conversation into a success story!