We are looking for a proactive Social Media & Customer Support Executive to promote products through Facebook, Instagram, and WhatsApp while managing customer interactions. The role involves handling inquiries, resolving complaints, maintaining accurate records, conducting basic research, and preparing reports to improve customer experience and service quality.

Job Responsibilities

Social Media Marketing: Utilize Facebook, Instagram, and WhatsApp for product promotion and engaging potential customers.

Data Entry and Research: Collect and analyze data to troubleshoot customer issues and identify improvement areas.

Customer Relationship Management: Respond promptly and professionally to customer inquiries and concerns.

Complaint Resolution

Address and resolve customer complaints to ensure satisfaction.

Database Management

Maintain accurate customer interaction records.

Status Reporting

Prepare reports on customer service issues and recommendations.