Fiber Operations Coordination

Coordinate daily fiber installation, maintenance, and restoration activities.

Assign and monitor tasks for fiber technicians and field teams.

Ensure work orders and service tickets are completed within defined timelines.

Follow up on pending installation and maintenance requests.

Fault Management

Monitor fiber network faults and outage reports.

Coordinate with technical teams for quick fault resolution.

Escalate critical network issues to the Fiber Manager when necessary.

Track fault restoration progress and maintain incident records.

Team Support & Scheduling

Prepare daily schedules and deployment plans for field technicians.

Monitor attendance, productivity, and task completion status.

Coordinate emergency response teams during major outages.

Assist in resource planning and manpower allocation.

Customer & Internal Coordination

Coordinate with customer support teams regarding service-related issues.

Provide updates on installation and fault resolution status.

Liaise with vendors, contractors, and local authorities when required.

Ensure smooth communication between field teams and management.

Documentation & Reporting

Maintain records of installations, maintenance, and outages.

Update fiber route maps, splice reports, and network documentation.

Prepare daily, weekly, and monthly operational reports.

Ensure accurate closure of service tickets and work orders.

Inventory & Asset Coordination

Monitor stock levels of fiber cables, connectors, and related materials.

Coordinate material requests and issuance to field teams.

Maintain records of tools and equipment used in operations.

Report shortages and procurement requirements.

Compliance & Quality Control

Ensure field activities comply with company standards and safety procedures.

Verify quality of installation and maintenance work.

Conduct periodic field inspections and audits.

Promote workplace safety and proper use of equipment.