📊 Basic Information

• Job Category:

Marketing / Advertising / Customer Service

📋 Job Description

Receive and attend customers regarding service and maintenance requirements.

Diagnose customer concerns and communicate them effectively to technicians.

Prepare job cards, service estimates, and maintenance schedules.

Coordinate with workshop teams to ensure timely completion of service jobs.

Monitor service progress and provide regular updates to customers.

Conduct vehicle/equipment handover after service completion.

Ensure proper documentation and maintenance of service records.

Handle customer inquiries, complaints, and feedback professionally.

Promote service packages, spare parts, and maintenance contracts when applicable.

Maintain high standards of customer service and operational efficiency.

✅ Job Requirements

Bachelor's Degree in Mechanical Engineering.

Freshers or candidates with up to 1 year of experience in the automobile, heavy equipment, or mechanical field are encouraged to apply.

Basic understanding of automobile or heavy equipment systems and maintenance processes.

Strong communication and customer handling skills.

Good problem-solving and coordination abilities.

Proficiency in MS Office applications.

Ability to work in a fast-paced service environment.

Positive attitude and willingness to learn.