Make outbound calls and place follow-up calls to customers and distributors to confirm orders, availability, and delivery timelines.

Receive incoming calls, route inquiries to the appropriate team, and ensure accurate call logging for traceability.

Maintain and update customer call lists, follow-up schedules, and status trackers using Excel and internal systems.

Record customer requirements and service requests clearly, and communicate relevant details to the concerned department.

Support front-desk operations by greeting visitors, managing basic queries, and coordinating with staff for timely assistance.

Build and maintain working relationships with customers by providing consistent updates and handling requests professionally.

Assist with basic administrative support such as preparing call summaries, maintaining records, and supporting coordination during peak hours.