Meta Holidays is seeking enthusiastic, customer-focused, and organized professionals to join our team as Receptionist / Tour Coordinator. This role combines front desk operations with tour coordination responsibilities, ensuring exceptional customer service while assisting clients with travel arrangements and tour bookings.

Key Responsibilities

Reception Duties

Welcome and assist clients and visitors in a professional and courteous manner.

Answer, screen, and direct incoming phone calls and emails.

Manage the reception area to ensure a clean and welcoming environment.

Schedule appointments and maintain visitor records.

Handle general administrative and clerical tasks.

Tour Coordination Duties

Assist clients with tour packages, travel itineraries, and booking inquiries.

Coordinate domestic and international tour arrangements with clients and vendors.

Prepare quotations, booking confirmations, and travel-related documentation.

Communicate with hotels, airlines, transport providers, and other travel partners.

Ensure timely follow-up with clients before and after bookings.

Resolve customer queries and provide prompt support throughout the travel process.

Maintain accurate records of bookings, payments, and customer information.