📊 Basic Information

• Job Category:

Marketing / Advertising / Customer Service

📋 Job Description

Supervise and coordinate the daily operations of the front desk and reception team.

Ensure smooth patient registration, appointment scheduling, and visitor management.

Maintain high standards of customer service by assisting patients and addressing inquiries professionally.

Monitor front office activities to ensure efficient workflow and compliance with organizational policies.

Handle patient concerns, complaints, and escalations in a timely and courteous manner.

Coordinate with medical and administrative departments for seamless patient service.

Prepare front office reports, maintain records, and ensure accurate documentation.

Train, mentor, and evaluate front desk staff to improve service quality and performance.

✅ Job Requirements

Bachelor's Degree in any relevant discipline.

2–3 years of experience in Front Office Management within the healthcare sector.

Strong leadership and team management abilities.

Excellent communication and interpersonal skills.

Good problem-solving and conflict-resolution skills.

Proficiency in Microsoft Office applications.

Ability to work under pressure while maintaining a professional and customer-focused attitude.

Strong organizational and multitasking skills.